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Service Delivery Coordinator

Description

Responsibilities:

  • The Service Delivery Coordinator is responsible for coordinating the steady state service delivery to client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction
  • Responsible for creating repositories for HOST/RDC documentation, process, procedure and standard work instructions, service catalogue
  • Track and report utilization
  • Allocate appropriately tiered interpreters to assignments in line with customer service level agreements
  • Ensure that accurate updates are made to the system to enable a thorough audit trail to be completed for all assignments
  • Work with the rest of the operational support teams to ensure the efficiency of our service
  • Escalate any issues to a Senior Team Member where appropriate and in a prompt manner
  • Must possess the ability to adapt to new and changing HRIS other HR systems
  • Provide support to the Service Delivery team in the delivery of contracted services to the managed service partners

Qualifications:

  • Strong computer experience (GoogleSuite, MS Office, Outlook, Company Software and Web Apps)
  • Background in Exchange or Cloud desirable but not required
  • Must be able to handle irate customers in a calm and professional manner
  • Highly organized and strict attention to details
  • Strong multi-tasking skills and prioritizing
  • Proactively follows up and follows through with multiple tasks

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